Return & Refund Policy
Return & Refund Policy – Constantino
At Constantino, we want you to be fully satisfied with your purchase. If for any reason you are not, our Return & Refund Policy ensures a simple and transparent process.
1. Returns
-
You may request a return within 30 days of receiving your order.
-
Items must be unused, unworn, unwashed, with original tags and packaging.
-
Certain items are non-returnable, such as gift cards, promotional items, and final sale products.
2. Return Process
-
Contact our support team at sac@wsconstantino.com with your order number and reason for return.
-
Our team will provide instructions and a return authorization (if applicable).
-
Ship the item back to us using the provided address.
-
Once the item is received and inspected, we will notify you of the approval or rejection of your return.
3. Refunds
-
Approved refunds will be processed within 7–14 business days.
-
Refunds are issued to the original payment method used at checkout.
-
Shipping costs are non-refundable, unless the item is defective or the wrong product was sent.
4. Exchanges
-
Exchanges are accepted for size or color (subject to availability).
-
If the desired item is not available, a refund will be issued instead.
5. Shipping Costs
-
Customers are responsible for return shipping costs, unless the return is due to an error on our part (e.g., wrong or defective item).
-
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.
6. Damaged or Defective Items
If you receive a damaged, defective, or incorrect product, please contact us immediately. We will arrange a replacement or full refund at no additional cost.
7. Contact Us
For return and refund inquiries, please contact: